Manual check-in
The receptionist copies the data by hand while the guest waits. Queues form, and the conversation shrinks to “May I have your ID?”.
Document reader for hotels
MX1000, identity document reader for hotels
ROMAI MX1000
Faster.
Better service.
By reading the guest's identity document, ROMAI MX1000 fills in every field the check-in needs, in seconds. The process is quicker, queues disappear, and your front-desk team can focus on what actually matters: the guest.
- Dimensions
- 157 × 163 × 140 mm
- Material
- Precision photopolymer resin
- Colour
- Matte black
- Origin
- Designed and made in Spain
Benefits
What changes at your front desk.
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01
No more queues
The data is read instantly, so each check-in takes much less time and the desk does not jam at peak hours.
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02
Better reviews, more bookings
Arrival weighs most in what a guest remembers. A quick, personal welcome turns into better reviews.
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03
A team focused on the guest
With no documents to copy, the receptionist looks at the guest instead of the screen: they recommend, answer questions and look after the details.
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04
A personal welcome
Nobody is left alone with a form. ROMAI does the heavy work and leaves people to do what they do best: look after the guest.
We take care of the data. You take care of your guests.
First impression
A good arrival becomes reviews. And reviews become bookings.
Check-in is a guest's first contact with your hotel, and the research shows it is the moment that counts most.
No. 1
The first impression has the greatest effect on satisfaction with the stay and on how staff are rated, ahead of the peak moment and the farewell.
+14.2%
higher chance that a traveller picks your hotel for every extra point of average review score.
+11.2%
higher rate a hotel can charge for one extra point of average score, at the same occupancy.
Why ROMAI
The speed of digital. As personal as it has always been.
Online check-in
The guest does it alone, on a phone or a kiosk. They get stuck, have a poor experience, and reach the desk with the problem still unsolved.
With ROMAI
The receptionist places the document on the reader and the data appears on its own. A fast check-in, with no typing, and a person looking after the guest.
Software
It reads any document. First time.
Behind the MX1000 is latest-generation reading software, developed by ROMAI, combining optical character recognition (OCR) with deep-learning artificial intelligence. From any identity document or passport it extracts every field the check-in needs, with no exceptions. The result: 99.9% accuracy, better reads than competing readers, and a still wider gap on the least common documents.
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Any document, any version
Every version of the Spanish ID card, passports from any country, and identity documents, residence permits and driving licences from Europe, the Americas, Asia, Africa and Oceania.
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Every field, no exceptions
Given name and surnames separately, document and support numbers, dates, nationality and a split address. It reads the MRZ with ROMAI's own algorithms and checks the control digits. Nothing left to finish by hand.
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Hard to beat on uncommon documents
Old documents, unusual models or documents from distant countries: that is where the difference shows. Where other readers fail or make you finish the data by hand, the MX1000 reads them first time.
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Always up to date
It is updated continuously with new document models, so years from now it still works as it did on day one.
99.9% accuracy over the last 1,000 real document reads. ROMAI internal data, October 2026.
Digital ID
Ready for the ID card on a phone.
With its front camera, the MX1000 reads the QR code in the MiDNI app. The guest only has to hold the phone up to the reader.
Since 2 April 2026, hotels and accommodation must accept the digital ID with the same validity as the physical card (Royal Decree 255/2025).
Security and compliance
Data protected.
Registers in order.
Certified privacy
We comply with the GDPR and the Spanish LOPDGDD and hold the privacy certifications used in the sector. Guest data is processed securely, on servers in the European Union, and only what is needed is collected.
No photocopies or photos of the ID card
No printing the document or photographing it in order to type the data later. The Spanish Data Protection Agency (AEPD) states that asking for a copy of an ID card or passport breaches the GDPR, and it has already fined hotels for doing so.
Avoid fines on the guest register
The data arrives exactly as it appears on the document, with no typing errors. A register with wrong or incomplete data is fined 100 to 600 € per offence.
Royal Decree 933/2021 and Organic Law 4/2015
Works with your PMS
It works with the software you already use.
The MX1000 works with most PMS on the market, so you do not have to change software or worry about the setup. We do the installation and leave it working, with no trouble, from day one.
- No PMS change
- Installation by ROMAI
- Working from day one
How it works
Three steps. No typing.
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Welcome the guest
Greet them, talk, and ask for their identity document.
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Place it on the reader
Lay the document on the glass of the MX1000.
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Data ready
The guest's details fill in on their own. All that is left is to hand over the key.
360° view
See it from every angle.
Pricing
A clear price.
No surprises.
It costs less than competing readers, with no small print. You buy the reader once and pay a monthly fee that includes support and maintenance, and keeps the software up to date. Installation and integration with your PMS are on us.
Pro
For your front desk.
880 € one-off payment per reader
+ €44/month per reader, with support and maintenance included
- ROMAI MX1000 reader
- Spanish ID, digital ID, passports, residence permits and foreign documents
- Software with continuous updates
- Reader support and maintenance
- Installation and integration with your PMS
- 2-year warranty
10% less
Corporate
From 3 readers, for hotels and groups.
792 € one-off payment per reader
+ €35/month per reader, with support and maintenance included
- Everything in the Pro plan
- 10% lower price per reader
- A lower monthly fee on every reader
- Installation at all your front desks
VAT not included.
Frequently asked questions
What people usually ask.
What is the ROMAI MX1000?
An identity-document reader for hotel front desks, designed and made in Spain by ROMAI. It reads the guest's document and fills in the check-in data in seconds, without typing.
Which documents does it read?
Every version of the Spanish ID card (DNI), the digital DNI in the MiDNI app, passports from any country, and identity documents, residence permits (such as the TIE) and driving licences from Europe, the Americas, Asia, Africa and Oceania.
What data does it take from the document?
Everything the check-in and the guest register ask for: given name, middle name and both surnames separately; sex; date and place of birth; nationality; document type and number; the Spanish DNI and NIE support number; issuing country, authority and place; issue and expiry dates; a personal or tax number on documents that carry one; and the address split into street, number, postcode, city and province. It also reads the MRZ on the DNI, identity documents and passports with ROMAI's own algorithms and checks the control digits. If the document does not show the issue date, it calculates it from the expiry date and each country's validity rules.
What technology does it use?
Latest-generation reading software, developed by ROMAI, combining optical character recognition (OCR) with deep-learning artificial intelligence. It is updated continuously with new document models, and the hotel does not have to do anything.
How accurate is it?
99.9% over the last 1,000 real document reads (ROMAI internal data, October 2026).
What sets it apart from other readers?
Three things. Price: it costs less than competing readers, with installation and PMS integration included. Software: ROMAI's own latest-generation reading program, which captures every check-in field. And results: on uncommon documents, the MX1000 reads them better than other readers, by a wide margin.
Does it read old or uncommon documents?
Yes, and that is where the difference with other readers is clearest. It recognises old documents, unusual models and documents from distant countries that other readers miss or leave for someone to finish by hand. The software is updated continuously with new document models.
Does it read the digital ID?
Yes. Its front camera reads the QR code in the MiDNI app. Since 2 April 2026, hotels and accommodation in Spain must accept the digital ID with the same validity as the physical card, under Royal Decree 255/2025.
Do you have to change PMS?
No. The MX1000 works with most PMS on the market. ROMAI does the installation and the integration, and the reader works from day one.
How much does it cost?
The Pro plan is 880 € one-off per reader, plus 44 € a month per reader with support and maintenance. The Corporate plan, from 3 readers, is 792 € one-off per reader, plus 35 € a month. VAT is not included. Installation and PMS integration are included, and the Pro plan includes a 2-year warranty.
Is it more expensive than other readers?
No. The MX1000 costs less than competing readers, and the price already includes installation and PMS integration. The monthly fee covers support, maintenance and software updates.
Does it help with the guest register?
Yes. The data reaches the hotel's software exactly as it appears on the document, with no typing errors. A guest register with wrong or incomplete data is fined 100 to 600 € per offence, under Royal Decree 933/2021 and Organic Law 4/2015.
Does it photocopy the ID card?
No. It does not print the document or photograph it in order to type the data later. The Spanish Data Protection Agency (AEPD) states that asking for a copy of an ID card or passport breaches the GDPR.
Where is the data processed?
On servers in the European Union, in line with the GDPR and the Spanish LOPDGDD. Only the data needed for check-in and the guest register is collected.
Contact
Shall we show it at your front desk?
We'll show you the MX1000 working, and how it fits the day-to-day of your hotel.